No blanket warranty
A warranty period is not implied from a product page. The approved quote must state the applicable term and limits.
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Warranty terms are condition-dependent and quote-confirmed.
A new factory-sealed part, a new-surplus spare, a refurbished module, and a used pull are not the same risk profile. IndGear keeps warranty language tied to the approved source, condition, and written quote.
Condition controls risk
New, new surplus, refurbished, used, repair exchange, and unknown-condition items may carry different coverage or no coverage.
Manufacturer warranty is not assumed
Manufacturer-backed warranty applies only when verified for the specific source path and written into the approved terms.
Claim path must be preserved
Serial marks, photos, packaging, quote reference, installation context, and failure notes should be kept until the claim is reviewed.
Effective May 27, 2026
This page explains the warranty review model for IndGear RFQ orders. The quote, invoice, order confirmation, or written support decision controls the actual warranty term for a specific order.
Warranty language changes with condition and source confidence.
Buyers should ask for the exact condition label, inspection status, packaging notes, and warranty term before approving an order.
New or factory sealed
May have the strongest warranty path when source, packaging, and manufacturer or supplier terms are verified. Factory warranty is not automatic unless confirmed in writing.
New surplus
Can be unused but older, excess, discontinued, or redistributed inventory. Warranty depends on source chain, packaging, storage, and quote terms.
Refurbished or repaired
Coverage may depend on the repair provider, test scope, exchange rules, warranty start date, and whether installation conditions match the approved use.
Used or pulled
Coverage may be limited, inspection-based, DOA-only, or unavailable. Buyer should confirm test status, serial marks, and return eligibility before approval.
A warranty claim needs evidence before a remedy can be approved.
The goal is to distinguish transit damage, wrong part, installation issue, application mismatch, and genuine product failure.
- 01
Buyer reports the issue with quote reference, SKU, serial marks, photos, delivery date, installation status, and failure description.
- 02
IndGear checks the approved warranty term, source notes, condition category, packaging, and claim timing.
- 03
If eligible, IndGear confirms the next step: troubleshooting, inspection, return authorization, replacement review, repair path, credit, or another written remedy.
- 04
No product should be shipped back until the RMA or claim path is approved in writing.
Warranty coverage does not cover every operational risk.
Industrial downtime risk can be high, so the quote should be reviewed before the part is installed into a critical application.
- Coverage may exclude incorrect buyer-provided SKU, wrong revision, wrong voltage, wrong firmware, wrong machine compatibility, incorrect destination requirements, or use outside approved application notes.
- Coverage may exclude installed, altered, opened, damaged, contaminated, tampered, overheated, shorted, modified, mishandled, miswired, or improperly stored items.
- Coverage may exclude labor, diagnostics, reinstallation, production downtime, lost profit, consequential loss, expedited freight, customs fees, and third-party service costs unless written terms say otherwise.
- DOA, transit damage, mis-shipment, and wrong-part claims should be reported quickly with photos and packaging evidence so the remedy path is not compromised.
Confirm these warranty details before payment.
A serious procurement page should reduce ambiguity before the buyer commits, especially for discontinued or hard-to-source automation parts.
Condition label
New, new surplus, refurbished, used, repair exchange, open-box, unknown, or another specific condition category.
Test and documents
Inspection notes, bench test scope, serial/photo evidence, datasheet match, calibration or certificate availability if relevant.
Warranty term
Duration, start date, covered remedy, exclusions, claim deadline, and whether the term is supplier-backed, IndGear-managed, or manufacturer-backed.
Return path
RMA approval requirement, who pays return freight, packaging rules, inspection timeline, and whether installation affects eligibility.
Confirm warranty before approval
Ask the desk to include condition, inspection status, warranty term, exclusions, and RMA path in the written quote.
Independent supplier disclaimer
IndGear is an independent supplier of industrial automation parts. Manufacturer names, trademarks, series names, and part numbers are used for identification only and remain the property of their respective owners. Product availability, condition, warranty, and price must be confirmed before order approval.