When returns may be accepted
Eligibility depends on quote terms, product condition, installation status, packaging, and the reason for return.
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Returns and RMA require approval, inspection, and condition review.
Industrial automation returns must protect part identity, installation status, source chain, and testability. Any return path requires approval before shipping a part back, and eligibility depends on the final quote terms.
RMA approval requirement
Do not ship products back without an approved RMA path and matching item documentation.
Common exclusions
Installed, altered, damaged, misordered, or misrepresented items may be excluded unless agreed in the final quote terms.
Documentation to preserve
Keep photos, serial markings, packaging, quote reference, delivery records, and installation notes until the RMA path is reviewed.
Need to avoid a misorder?
Confirm exact SKU, revision, condition, destination, and machine context before approving the quote.
Independent supplier disclaimer
IndGear is an independent supplier of industrial automation parts. Manufacturer names, trademarks, series names, and part numbers are used for identification only and remain the property of their respective owners. Product availability, condition, warranty, and price must be confirmed before order approval.