Approval first
Do not ship a part back without an approved RMA number, return destination, packaging instructions, and documentation requirements.
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Returns and RMA require written approval before a part moves back.
Industrial automation returns must preserve identity, packaging, serial marks, source chain, installation status, and testability. The RMA path depends on the approved quote and the reason for return.
Eligibility is quote-specific
Returns depend on condition, source path, custom sourcing, installation status, delivery timing, packaging, and the reason for return.
Inspection decides remedy
Returned items may need identity checks, serial review, packaging inspection, functional testing, and source-chain comparison before a credit or replacement is approved.
Misorders are preventable
Exact SKU, revision, voltage, firmware, machine fit, and destination requirements should be confirmed before quote approval.
Effective May 27, 2026
This page explains the IndGear RMA review model. The final quote, invoice, order confirmation, or written RMA decision controls eligibility for a specific order.
Every return starts with a written review.
The review protects both sides: the buyer receives a clear remedy path, and the source chain remains inspectable.
- 01
Buyer submits quote reference, SKU, serial marks, photos, delivery date, installation status, and reason for return.
- 02
IndGear reviews quote terms, condition category, source notes, claim timing, packaging, and whether the part was installed or altered.
- 03
If eligible, IndGear issues an RMA path with return address, packaging rules, shipping responsibility, and inspection expectations.
- 04
After receipt and inspection, IndGear confirms the remedy: replacement review, repair path, credit, refund if applicable, or denial with reason.
Return eligibility depends on why the part is coming back.
A DOA claim, transit damage, wrong shipment, buyer misorder, and post-installation failure are different cases.
DOA or functional issue
May be reviewed under the approved warranty or DOA term if reported promptly with photos, serial marks, installation context, and failure description.
Wrong shipment
If the shipped item does not match the approved quote or order record, preserve packaging and markings and report the issue before installation.
Buyer misorder
Incorrect buyer-provided SKU, wrong revision, wrong voltage, or application mismatch may be excluded unless the approved quote allows return.
Custom or sourced-to-order
Rare, discontinued, specially sourced, repaired, tested-to-order, or already allocated items may be non-returnable after approval or sourcing begins.
Some conditions can make a return impossible or limited.
The buyer should keep the part inspectable until the RMA desk confirms next steps.
- Installed, wired, powered, altered, repaired by others, opened, damaged, contaminated, tampered, or incomplete items may be excluded or reduced in remedy.
- Missing packaging, missing accessories, missing serial labels, swapped parts, incomplete documentation, or mismatch with shipment photos can block approval.
- Returns sent without RMA approval may be refused, delayed, returned to sender, or held pending identification at the buyer expense.
- Return freight, customs, duties, testing, restocking, repair, and inspection costs may be assigned according to the approved terms and RMA decision.
Preserve evidence before the item leaves the buyer site.
Good documentation speeds up resolution and reduces disputes about identity, timing, condition, and handling.
Photos
Part front and rear, serial label, model label, connector area, packaging, accessories, damage, and shipment box.
Records
Quote reference, invoice, delivery record, carrier tracking, installation date, technician notes, and failure timeline.
Condition
Whether the item was installed, powered, wired, configured, repaired, opened, exposed to contamination, or returned unused.
Packaging
Anti-static protection, cushioning, original packaging where available, accessory retention, and RMA paperwork inside the shipment.
Need to avoid a misorder?
Confirm exact SKU, revision, condition, destination, voltage, firmware, and machine context before approving the quote.
Independent supplier disclaimer
IndGear is an independent supplier of industrial automation parts. Manufacturer names, trademarks, series names, and part numbers are used for identification only and remain the property of their respective owners. Product availability, condition, warranty, and price must be confirmed before order approval.